28th of June 2021 Update
We remain open and are here to help.
Dear MHVC Clients,
Veterinary care remains an essential service and will remain open to provide care during these trying times.
Procedures are in place to ensure your safety and that of our team. As always, our priority is providing care to your pet. Please understand that there may be increased wait times and new procedures in place, please work with us and remain respectful of our team in these extraordinary times.
We ask that you follow all government recommendations and thank you for your co-operation and understanding – we are here to work with you to provide care for your pet through these times.
- Please ensure you have and wear a mask
- Please exercise Social Distancing protocols and keep a physical distance of 2 metres from other clients and the MHVC team
- Please practice excellent hand hygiene and feel free to sanitise your hands upon arrival
- Please do not handle items unnecessarily
- Please call 9572 1777 to reschedule if you are unwell, have a cold or experiencing flu like symptoms or have travelled from interstate/overseas within 14 days of your consult.
If you are in self isolation, unwell or have had contact with someone who has tested positive for Covid-19, please do not visit MHVC. Please call us and we can discuss options over the phone.
Our aim is to continue to be able to provide the highest level of care to our patients. In order to do that we are taking these steps to protect you and our team.
When visiting we ask that you please comply with the following:
1 – Upon arrival please STOP at the front door and call us to speak with our team.
2 – DROP your pet with our team who will take your pet through to be assessed.
3 – We ask you to return to your car to WAIT whilst we assess your pet.
4 – We’ll call you to discuss your pet’s situation and next steps.
Consultation
Our veterinary team will call you when they are ready to consult with you. Depending on your pet’s risk factors we will do this either in person or over the phone at our discretion. When performing the consult in person, there will be a maximum limit of one client only in the consult room.
Discharge
When your pet is ready to go home, our team will meet you at the front door or car. Discharge instructions will be given by phone.
Please ensure that your contact details are up to date and, if you haven’t already done so, provide your postal and email address and mobile phone number to reception@mthelenavet.com.au so that we can send you updates electronically.
Why are we taking these precautions?
These safety measures are in place to ensure we stay open and are in a position to provide care for you and your pets during these unprecedented times.
Please call our friendly team for any further enquiries.
Thank you from the team at MHVC
__________________________________________________________________________________________________________
February 8, 2021
Dear MHVC Clients
We welcome you back into our clinic.
Whilst the State government continues to announce COVID-19 measures to respond to the current Covid climate, MHVC has decided to remain cautious and continue to provide a safe environment for both our clients and team.
What does this mean?
MHVC will be providing a gradual reintroduction to our reception area for our clients and gladly welcome a maximum of one (or one plus child) clients/patients at any one time for consults.
When visiting we ask that you please comply with the following:
- Please ensure you have and wear a mask
- Please exercise Social Distancing protocols and keep a physical distance of 1.5 metres from other clients and the MHVC team
- Please practice excellent hand hygiene and feel free to sanitise your hands upon arrival
- Please do not handle items unnecessarily
- Please call 9572 1777 to reschedule if you are unwell, have a cold or experiencing flu like symptoms or have travelled from interstate/overseas within 14 days of your consult.
To minimise the risk of transmission, if possible, please limit the number of people coming in with a pet (or pets) and we encourage minimal person to person contact.
Please ensure that your contact details are up to date and, if you haven’t already done so, provide your postal and email address and mobile phone number to reception@mthelenavet.com.au so that we can send you updates electronically.
It is our intention to gradually return to ‘normal’ operation, contingent on the points outlined above.
We appreciate your understanding and very much look forward to opening our doors with no restrictions once again. Your safety is our priority. We will be back in touch once measures have changed.
Thank you, the team at MHVC
January 12, 2021
Dear MHVC Clients
We can’t wait to welcome you back into our clinic.
Whilst the State government has announced COVID-19 roll back measures from Monday 18 May 2020, MHVC has decided to remain cautious and continue to provide a safe environment for both our clients and team.
What does this mean?
MHVC will be providing a gradual reintroduction to our reception area for our clients and gladly welcome a maximum of two clients/patients at any one time for consults.
When visiting we ask that you please comply with the following:
- Please exercise Social Distancing protocols and keep a physical distance of 1.5 metres from other clients and the MHVC team
- Please practice excellent hand hygiene and feel free to sanitise your hands upon arrival
- Please do not handle items unnecessarily
- Please call 9572 1777 to reschedule if you are unwell, have a cold or experiencing flu like symptoms or have travelled from interstate/overseas within 14 days of your consult.
To minimise the risk of transmission, if possible, please limit the number of people coming in with a pet (or pets) and we encourage minimal person to person contact.
Please ensure that your contact details are up to date and, if you haven’t already done so, provide your postal and email address and mobile phone number to reception@mthelenavet.com.au so that we can send you updates electronically.
It is our intention to gradually return to ‘normal’ operation, contingent on the points outlined above.
We appreciate your understanding and very much look forward to opening our doors. Your safety is our priority. We will be back in touch once measures have changed.
Thank you, the team at MHVC
_____________________________________________________________________________
May 18 2020
Dear MHVC Clients
We can’t wait to welcome you back into our clinic.
Whilst the State government has announced COVID-19 roll back measures from Monday 18 May 2020, MHVC has decided to remain cautious during this transition period to continue to provide a safe environment for both our clients and team.
What does this mean?
MHVC will be providing a gradual reintroduction to our reception area for our clients and gladly welcome a maximum of 2 clients/patients at any one time for consults.
When visiting we ask that you please comply with the following:
- Please phone reception on (08) 9572 1777 and ask to check in and remain in your car. We will call you to let you know when you can comfortably enter the reception area
- Please exercise Social Distancing protocols and keep a physical distance of 1.5 metres from other clients and the MHVC team
- Please practice excellent hand hygiene and feel free to sanitise your hands upon arrival
- Please do not handle items unnecessarily
If you have chosen to socially distance yourself you may still –
- On arrival at MHVC if you wish to socially distance yourself you can check your pet in by phone.
- Please phone reception on (08) 9572 1777 and ask to check in and remain in your car.
- A member of our team will come to your vehicle and bring you in when the vet is ready to see you.
- If your pet’s condition worsens during your waiting time or you think you may need urgent attention, please come inside or phone reception on (08) 9572 1777 for emergency care.
To minimise the risk of transmission, if possible, please limit the number of people coming in with a pet (or pets) and we encourage minimal person to person contact.
Please ensure that your contact details are up to date and, if you haven’t already done so, provide your postal and email address and mobile phone number to reception@mthelenavet.com.au so that we can send you updates electronically.
It is our intention to gradually return to ‘normal’ operation, contingent on the points outlined above.
We appreciate your understanding and very much look forward to opening our doors. Your safety is our priority. We will be back in touch once measures have changed.
Thank you, the team at MHVC
March 19 2020
At Mt Helena Vet Clinic (MHVC) we are taking measures to protect you and our team. We will continue to provide our regular services to your pets, for the foreseeable future. In order to do this we ask for your patience and cooperation moving forward. Please read the following email in detail.
If you have recently returned from overseas travel the Australian government requires you to self-isolate for 14 days. If your pet becomes sick during this time, please phone us on (08) 9572 1777 for advice, please do not leave your home.
MHVC – Business as usual!
MHVC is open as usual although this will of course include the upcoming Easter period public holidays. We look forward to seeing your pets in the near future for routine care, surgery or emergency consultation. Our team encourages you to visit us for veterinary care and pet food or pet care products, as normal. We hope that following the guidelines for Coronavirus (COVID-19) infection control will not cause interruption or inconvenience to the care we give your pets.
COVID-19 Risk Control at MHVC
If you have chosen to socially distance yourself –
· On arrival at MHVC if you wish to socially distance yourself you can check your pet in by phone.
· Please phone reception on (08) 9572 1777 and ask to check in and remain in your car.
· A member of our team will come to your vehicle and bring you in when the vet is ready to see you.
· If your pet’s condition worsens during your waiting time or you think you may need urgent attention, please come inside or phone reception on (08) 9572 1777 for emergency care.
For those of you that are in self isolation or currently unwell –
· If you fit the criteria for self-isolation please have a friend or family member bring the pet to us.
· If you are unwell please have a friend or family member bring the pet to us.
· Please practice excellent hand hygiene and avoid touching members of our team.
This is a rapidly evolving situation and guidelines for Australians in relation to Covid-19 will be updated regularly. Please work with us during this time to ensure your pets get the care they need.
At present the COVID-19 virus has not materially impacted the supply of any of our products, prescription foods or medications and we are confident our high service levels will be maintained. This being said, if required, we would advise that you are stocked with at least two weeks worth of medication. Please call us if you need more, so we can arrange this for you.
Should this situation change and our supply become materially impacted by the COVID-19 outbreak we will communicate this via electronic email and social media mediums for example – facebook.
To minimise the risk of transmission, if possible, please limit the number of people coming in with a pet (or pets) and we encourage minimal person to person contact.
Please ensure that your contact details are up to date and, if you haven’t already done so, provide your postal and email address and mobile phone number to reception@mthelenavet.com.au so that we can send you updates electronically.
We have also had some queries about pets and COVID-19 we would like to address:
- The primary source of transmission of COVID-19 remains human-to-human contact, which is why hand washing is one of the best ways to protect yourself and your family from getting sick.
- Cats and dogs do have their own form of coronavirus, but it cannot be transmitted to humans.
- As always you should wash your hands before and after handling your pets or their food.
Should you require any additional information please contact us on 9572 1777.
We sincerely appreciate your understanding and support during this uncertain time.
We hope you and your loved ones remain safe and healthy.
Yours Sincerely,
Tanya and Michael Bennett and the MHVC Team